When you have a well-developed sustainability programme, as we have, engagement is rarely a one-off event: stakeholder relationships develop over time and along the way, the nature of the dialogue changes, and matures. Where there is a positive and open approach to engagement, perspectives can be shared, differences respected and, at times, new partnerships forged.
We have always worked closely with our business stakeholders – including customers, suppliers, shareholders and our own staff – in order to build trusting relationships. Increasingly, we are working in partnerships with social enterprises and NGOs so that together we can improve the way we conduct our business. We have listed our noteworthy partnerships in three areas: